We have a team of verticalized experts that love jewelry and high-end fashion. Before going live, our team will be fully trained in your brand, your tone of voice and product nuances.
Important or tricky questions can always be escalated to your team, especially if large cart values are concerned.
When it comes to high-value purchases, it's really helpful to field a few pre-purchase customer questions.
A great way to do this is via SMS, from the product page. We'll add a "Text us" button in the style of your brand so that your customers can connect to a human.
After that, we'll turn on the charm to get that sale over the line or even prompt an in-store visit.
Lots of SMS companies use discounts to get sales over the line. In some verticals, this may be OK, but in our experience, high-value purchasers respond more favorably to having their concerns addressed first.
Our 'go to' approaches will celebrate your USPs and returns policies, or use social proof, such as press or influencer coverage.
After we have won the trust of your customer, we can check in to see how they're getting on with their purchase.
In time, we can make them a smart recommendation based on their last purchase or broader purchase history.
We can even enquire about birthdays or special occasions to see if we can help with gift ideas.
SMS or MMS messages are ideal for inviting valuable customers to exclusive launches.
Aloro lets you target based on SMS engagement as well as the other data available from your CRM, such as purchase history, AOV or LTV.
The more we know, the more intimate our messages can become.
Aloro is a global company that is compliant in all countries, from the U.S. to Europe.