We have experts dedicated to answering questions in the Health industry. They know their Ginkgo Biloba from their Ginseng and will quickly get to grips with the nuance of your brand. For any tricky questions that can't be solved via your FAQ or online resources, we'll reach out to you for verfication.
Unless you're already intimate with your customer, you won't have their number. One tactic we love is a "Text a question" prompt on PDPs.
It's a great chance to strike up a convo, explain product USPs, show off the breadth of your product range and turn on the charm.
Most SMS services choose to automate a discount when someone leaves a product in their cart. But no, not us! Our M.O. is to investigate why they abandoned in the first place!
If you're Alma here, perhaps you need to explain why gummies are the bee's knees when it comes to immune function!? And we can always use some social proof or urgency to get the sale over the line—anything to preserve AOV and boost LTV.
We know you want that subscription, but don't be thirsty. Some customers prefer to try a product before they subscribe.
What's great about health products, especially those in pills, gummies or sachets, is that you know how many are in a pack. (Obvs.)
Our experts can look at purchase dates and reach out when it's time to subscribe. Even if the customer isn't ready to subscribe, it's a good time to check in and say 'hi'!
At Aloro, we want your customers to feel like they have a hotline straight to the CEO's office. Customers are ALWAYS welcome to text us, and sometimes we'll text them just to be friendly.
If the timing feels right, we can use that as an opportunity to ask for a review or sell a popular product they might like. If we can use their purchase history to be smart about what they need, so much the better.
SMS doesn't belong in a silo! You can prepare campaign visuals to send out in text just like you can in email and other channels.
What we like about SMS is the laser-sharp targeting... Whereas an email campaign might be seen as noise, a well-thought-out text can be personal, especially if it doesn't come across as a "No Reply" message.
Aloro is a global company that is compliant in all countries, from the U.S. to Europe.